Privacy Policy

1. Introduction

Secure.tel (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website and services. It is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller responsible for your personal data is Secure.tel. You can contact us via our contact page.

3. Data We Collect

We may collect: (a) Identity data: name, username, email address, backup email; (b) Contact data: address, phone number where relevant; (c) Account and billing data: payment details, transaction history; (d) Technical data: IP address, browser type, device information; (e) Usage data: how you use our website and services; (f) Marketing and communications preferences. We may also collect business name and job title where you provide them.

4. How We Collect Data

We collect data when you: register an account, use our services, contact us, complete forms, subscribe to communications, or when we obtain it from third parties (e.g. payment processors) in line with this policy.

5. Legal Basis and Purposes

We process your data on the following bases: (a) Contract: to perform our agreement with you and provide our services; (b) Legal obligation: to comply with laws (e.g. tax, anti-fraud); (c) Legitimate interests: to operate and improve our business, security and fraud prevention, where not overridden by your rights; (d) Consent: where we have asked for and you have given consent (e.g. marketing). We use your data to provide and improve our services, process payments, communicate with you, ensure security, and comply with legal obligations.

6. Data Sharing and Transfers

We may share data with: service providers (hosting, payment, communications) who act on our instructions; regulators or law enforcement when required by law; professional advisers. We do not sell your personal data. If we transfer data outside the UK, we ensure appropriate safeguards (e.g. adequacy decisions or standard contractual clauses) are in place.

7. Data Retention

We retain your data only for as long as necessary for the purposes set out in this policy, or as required by law. Account and billing data are typically retained for the duration of the relationship and for a period thereafter for legal, tax and dispute resolution purposes. You may request deletion subject to our legal obligations.

8. Your Rights (UK GDPR)

Under UK data protection law you have the right to: access your data; rectification of inaccurate data; erasure (“right to be forgotten”) in certain cases; restrict processing; data portability; object to processing; withdraw consent where processing is based on consent; and lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk. To exercise these rights, please contact us.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Children

Our services are not directed at individuals under 18. We do not knowingly collect data from children. If you believe we have collected a child’s data, please contact us so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the “Last updated” date. We encourage you to review this policy periodically.

12. Contact

For any questions about this Privacy Policy or your personal data, please contact us.